All orders are shipped from the Netherlands, Europe.

Unfortunately, we are unable to ship to the following countries:

• Comoros
• Haiti
• Libya
• North Korea
• Palestine
• South-Sudan
• Sudan
• Syrian Arab Republic
• Timor-Leste
• Ukraine
• Yemen

 

United Kingdom

If you are from the United Kingdom, please visit our Etsy shop.

All orders are processed within 1 to 5 business days. Orders are not processed and shipped on weekends and holidays.

Country	Shipping times
The Netherlands	1 - 2 business days
Europe	1 - 3 weeks
Canada, Singapore, United States	1 - 6 weeks
Australia, New Zealand	2 - 8 weeks
Rest of the world	2 - 8 weeks

Please allow additional shipping days during public holidays and the Christmas shopping season.

	Standard shipping	Tracked shipping	Free tracked shipping
The Netherlands	€5	€6	Orders €50 and up
Europe	€6	€25	Orders €150 and up
Rest of the world	$7 USD	$27 USD	Orders $160 USD and up

Standard shipping: Orders are shipped as stamped mail to keep shipping costs as low as possible. It doesn't include tracking so we can't locate your package. We kindly ask you to wait patiently for your mail to arrive.

Tracked shipping: Orders are shipped as a parcel and a tracking number will be sent to your provided email as soon as your order is shipped.

Free tracked shipping: Dutch orders €50+ and international orders €150+ get free tracked shipping. You’ll see Free tracked shipping at checkout when you reach the minimum order amount, after discounts and taxes. A tracking number will be sent to your provided email once we’ve shipped your order.

Yes, please select tracked shipping at checkout. You’ll receive a tracking number when your order is shipped.

Even though it rarely happens, orders may get lost. Once we hand over the mail to the post office, it is out of our control. If you think your order is lost, please check with your local post office and the tracking number before contacting us. We cannot be held responsible for lost orders and they cannot be refunded.

If your order hasn’t arrived after the estimated shipping times, we are happy to send a replacement. It must be shipped with tracked shipping to make sure it arrives safely. We kindly ask you to cover the reshipment fees. Message us on our contact form, and we’ll get back to you as soon as possible.

All orders are final. We don’t accept returns, exchanges, and refunds. Please contact us if you have any problems with your order. You can find more information on our Refund policy.

As a registered business, we are required to collect and remit sales tax to the Dutch Tax and Customs Administration (Belastingdienst).

• Customers in the EU will see the sales tax amount at checkout. The tax rate is 21%.
• For customers outside the EU, we aren’t required to collect sales tax so the tax rate is 0%.

Yes! Please email us at poyuraco.info@gmail.com and we’ll send you our product catalog and information on how to order wholesale from us.

All designs, logo, and photos of Poyura are subject to copyright and are the property of Poyura. The products are only allowed for your personal, non-commercial use. You may not copy, modify, sell, resell, or distribute our products. ©Poyura

Message us on our contact form and we’ll get back to you within 1 – 3 working days.