All orders are shipped from the Netherlands, Europe.

We ship worldwide, except for the following countries:

• Haiti
  
• Iran
  
• North Korea
• Palestine
  
• Russia
• South Sudan
• Sudan
• Syrian Arab Republic
  
• Timor-Leste
• Ukraine
  
• Yemen
  

 

United Kingdom 

If you are from the United Kingdom, please visit our Etsy shop.

All orders are processed within 1 to 5 business days. Orders are not processed and shipped on weekends and holidays.

Country	Shipping times
The Netherlands	1 - 3 business days
Europe	1 - 4 weeks
Rest of the world	2 - 8 weeks

Please allow additional shipping days during public holidays and the Christmas shopping season.

	Standard shipping	Tracked shipping	Free tracked shipping
The Netherlands	€3	€6	Orders €50+
Europe	€6	€14 - €25	Orders €100+
Rest of the world	€6 (~$8 USD)	€25 (~$30 USD)	Orders €150+ (~$175+ USD)

Standard shipping: Orders are shipped as stamped mail to keep shipping costs as low as possible. It doesn't include tracking so we can't locate your package. We kindly ask you to wait patiently for your mail to arrive.

Tracked shipping: Orders are shipped as a parcel and a tracking number will be sent to your provided email as soon as your order is shipped.

Free tracked shipping: Dutch orders €50+, European orders €100+, and international orders €150+ get free tracked shipping. You’ll see Free tracked shipping at checkout when you reach the minimum order amount, after discounts and taxes. A tracking number will be sent to your provided email once we’ve shipped your order.

Yes, please select tracked shipping at checkout. You’ll receive a tracking number when your order is shipped.

Even though it rarely happens, orders may get lost. Once we hand over the mail to the post office, it is out of our control. If you think your order is lost, please check with your local post office and the tracking number before contacting us. We cannot be held responsible for lost orders and they cannot be refunded.

If your order hasn’t arrived after the estimated shipping times, we are happy to send a replacement. It must be shipped with tracked shipping to make sure it arrives safely. We kindly ask you to cover the reshipment fees. Message us on our contact form, and we’ll get back to you as soon as possible.

You have the right to cancel your order and return products within 14 days after receiving your order. Please fill out the form here and specify which products you'd like to return.

After receiving a confirmation email, please package the products (with their original packaging) securely and ship it to the following address:

Poyura

Postbus 9708

1006 GE Amsterdam

The Netherlands

The customer is responsible for the return shipping cost and for packaging it safely. We are not responsible for any damage incurred on the return trip if the customer has not packaged it securely.

Once we receive the returned products, we'll inspect them. If the products are in good and unused condition, we'll process your refund request within 14 days. We have the right to deny the refund request if the products have been used, the products are damaged, the original product packaging is missing or damaged, different products are sent back, or when the products aren't inside the returned package.

The original shipping cost cannot be refunded.

The following cases will not be refunded:

• The customer submitted a wrong and/or incomplete shipping address and the order is already shipped.
• Orders that are incomplete or products arrived damaged because of how the post office and/or customs handled the package. Please send us a photo of the damage and we'll sent a replacement.
• A- and B-grade products, oops bags, mystery bags, customs products, and products on sale are final purchases. These products can't be returned and refunded.
• Products that are part of a fundraiser. All the profits, or a part, from these products go to charity. We are not able to get the funds back, therefore a refund is not possible.
• Free products cannot be returned for a refund. 

If there is a problem with your order or the shipping address isn't correct, please fill out the contact form or contact us at hello@poyura.co before your order is shipped.

As a registered business, we are required to collect and remit sales tax to the Dutch Tax and Customs Administration (Belastingdienst).

• Customers in the EU will see the sales tax amount at checkout. The tax rate is 21%.
• For customers outside the EU, we aren’t required to collect sales tax so the tax rate is 0%. Customers are responsible for any tariffs and customs fees that may apply.
  
  

Yes! Retailers can find our product catalog at Faire.

All designs, logo, and photos of Poyura are subject to copyright and are the property of Poyura. The products are only allowed for your personal, non-commercial use. You may not copy, modify, sell, resell, or distribute our products. ©Poyura

Message us on our contact form and we’ll get back to you within 1 – 3 working days.