Shipping policy
Processing times
Your order will be shipped within 1 to 5 business days. You will receive a shipping confirmation via email as soon as it is shipped.
Shipping cost
| Standard shipping | Tracked shipping | Free tracked shipping | |
| The Netherlands | €3 | €6 | Orders €50+ |
| Europe | €6 | €14 - €25 | Orders €100+ |
| Rest of the world | €6 (~$8 USD) | €25 (~$30 USD) | Orders €150+ (~$175+ USD) |
Standard shipping: Orders are shipped as stamped mail to keep shipping costs as low as possible. It doesn't include tracking so we can't locate your package. We kindly ask you to wait patiently for your mail to arrive.
Tracked shipping: Orders are shipped as a parcel and a tracking number will be sent to your provided email as soon as your order is shipped.
Free tracked shipping: Dutch orders €50+, European orders €100+, and international orders €150+ get free tracked shipping. You’ll see Free tracked shipping at checkout when you reach the minimum order amount, after discounts and taxes. A tracking number will be sent to your provided email once we’ve shipped your order.
Estimated shipping times
| Country | Shipping times |
| The Netherlands | 1 - 3 business days |
| Europe | 1 - 4 weeks |
| Rest of the world | 2 - 8 weeks |
Please allow additional shipping days during public holidays and the Christmas shopping season.
Countries with closed borders
Unfortunately, we are unable to ship to the following countries:
- Haiti
- Iran
- Mali
- North Korea
- Palestine
- Russia
- South-Sudan
- Sudan
- Syrian Arab Republic
- Timor-Leste
- Ukraine
- Yemen
United Kingdom
If you are from the United Kingdom, please visit our Etsy shop.
Lost order
Even though it rarely happens, orders may get lost. Once we hand over the mail to the post office, it is out of our control. If you think your order is lost, please check with your local post office and the tracking number before contacting us. We cannot be held responsible for lost orders and they cannot be refunded.
If your order hasn’t arrived after the estimated shipping times, we are happy to send a replacement. It must be shipped with tracked shipping to make sure it arrives safely. We kindly ask you to cover the reshipment fees. Message us on our contact form, and we’ll get back to you as soon as possible.
Customs and import taxes
Customers are responsible for any tariffs, duties, and customs fees that may apply.
If the order is returned to us, the customer can request a refund or a reshipment.
- Refund: Shipping fees and any other costs (e.g. admin fees, tariffs, and duties) will be deducted from the refund amount.
- Reshipment: We'll resent the order if the customer pays for the reshipment fees and any other costs (e.g. admin fees, tariffs, and duties). The order must be reshipped with tracked shipping.
Reshipment requirements:
- The reshipment request must be done within 30 days after we’ve notified the customer of the returned package.
- After the reshipment agreement, the customer has 14 days to pay the reshipment fees and any other costs (e.g. admin fees, tariffs, and duties).
If the customer fails to complete the above requirements, the ordered items will be refunded, and the products will be put back in the shop for sale.
Please do not ask us to adjust or forge item values on customs forms. This is illegal.
We are not responsible for delays due to customs.